Frequently asked questions

For online orders, we use Mollie as payment gateway, and offer credit card, Ideal | Wero and Bancontact methods. You can also make a direct bank transfer to our account.

For orders in the art space, you can pay by all debit and credit cards or with your mobile banking app.

We ship orders (at least) every Friday. The shipping costs depend on the amount of items and destination. We offer free shipping in Belgium for orders above €50,-, and to The Netherlands for orders above €65,-.

You can also pick up your order at Tique, Korte Vlierstraat 5, 2000 Antwerp. Choose Pickup at checkout, and we will prepare your order for pickup.

If your package is damaged or lost, please report it to the carrier.

All shipments are dispatched at the risk and expense of the customer. Once an order has been handed over to the carrier, Tique bears no responsibility for loss, theft, delay, or damage incurred during transit. We recommend selecting a tracked shipping option at checkout. By completing your purchase, you accept this transfer of risk.

All sales are final. We do not accept returns or exchanges for reasons of change of mind or ordering error once the withdrawal period has lapsed.

We will accept returns in the following circumstances: the item received is demonstrably damaged upon arrival, or the item is incorrect (i.e. not what was ordered). In either case, please contact us within 7 days of delivery at info@tique.space with photographic documentation. Where a valid claim is established, we will offer a replacement or refund.

If a parcel is returned to us by the carrier — due to an incorrect address, a failed delivery attempt, or refusal of the shipment — we will notify you by email. We are happy to re-ship the order; however, the cost of new postage is borne entirely by the customer. Tique will not re-dispatch a parcel until the new shipping fee has been paid. If you prefer not to have the order re-shipped, we can issue a refund, but only for the goods, not for the shipping costs.

If you have a question, please send us an e-mail, we will do our best to respond asap.

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